In the News
David Steckel in The Signal on the AI opportunity in warranty
In a byline for The Signal, Polygrade founder and CEO David Steckel explains why operations, not demand, hold warranty back, and what AI can now do about it.
Toronto
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Polygrade founder and CEO David Steckel wrote for The Signal, a newsletter on technology and venture, on October 7, 2026, about the opportunity AI opens up in warranty, a large category that gets little attention from technology investors.
He argues that the growth problem in home warranty is operations, not demand. Carriers are serious operators, but their tools leave them underwriting blind, dispatching blind and cost blind, and the claim is the one moment a homeowner actually experiences the promise of a warranty.
The piece covers why Polygrade started with invoice processing before moving up-funnel to first notice of loss, why it runs task-specific agents for each stage of the claims lifecycle, why it sits above existing systems rather than replacing them, and how partnerships with parts suppliers and replacement providers extend its distribution.
About Polygrade
Polygrade is an AI-native claims management platform for the warranty industry. Polygrade uses specialized AI agents across the claims lifecycle, from first notice of loss through contractor payment. Founded in 2025 by veterans of Sears Home Services, Thumbtack and Setter, Polygrade has offices in Toronto, St. George, Utah and Austin, Texas, and serves warranty companies, suppliers and service providers across the United States. For more information, visit polygrade.com.
Media contact
Jess Poindexter
jess@polygrade.com
