Blog
Running a home warranty claims operation
What actually moves cost per claim, severity, cycle time, what the data says, and how the decisions get made. Written by the team building it.
Product
The cost of building software is collapsing. The cost of bad decisions isn't.
AI is pushing the cost of building software toward zero. Judgment about what deserves to exist is now the scarce resource. Here is how we build at ProPay.
Kaustubh Vongole
AI and Automation
AI agent orchestration: why one model can't run a complex workflow
Eui Chung
AI and Automation
Pilots are easy. Outcomes are hard.
Why AI implementations stall on the way to production, and what to look for in a partner before you sign.
Eui Chung
Claims Operations
Build vs. Buy for Warranty Claims Software
David Steckel
