Media kit

Polygrade media kit

Logos, brand colors, founder bios and headshots, and approved descriptions of Polygrade, cleared for editorial use.

Press inquiries: Jess Poindexter, jess@polygrade.com

At a glance

FOUNDED

2025

FOUNDERS

David Steckel, Eui Chung, Kaustubh Vongole

CATEGORY

AI-native claims management for the warranty industry

SELECT CUSTOMERS

Fidelity National Home Warranty, Cinch Home Services, Elevate Homescriptions, United Home Warranty

INVESTORS

Construct Capital, AmFam Ventures, NineFour Ventures, Hustle Fund, Room and Pillar

LEGAL NAME

ProPay AI, Inc. d/b/a Polygrade

About Polygrade

Approved descriptions. Pick the length that fits and use as written.

SHORT DESCRIPTION

Polygrade is an AI-native claims management platform for the warranty industry. Existing systems record and route claims; Polygrade’s task-specific AI agents act on each one, from first notice of loss through contractor payment, so warranty companies lower claim severity, cycle time, and cost to serve.

100 WORDS

Polygrade is an AI-native claims management platform built for the warranty industry, starting with home warranty. Existing software records and routes claims; Polygrade’s task-specific AI agents read and act on each one at every stage: first notice of loss, triage, authorization, parts procurement, and payment. It runs on top of a warranty company’s existing systems, module by module, with no core migration needed. Warranty companies lower claim severity, cycle time, and cost to serve, then reinvest the savings in the homeowner experience. Suppliers win orders on availability and price; service providers get faster authorizations and next-day payment. Polygrade is live with several enterprise carriers and dozens of service providers and suppliers today.

LONG DESCRIPTION

Polygrade is an AI-native claims management platform built for the warranty industry, starting with home warranty. Warranty software today mostly records information and routes tickets; Polygrade uses specialized, task-specific AI agents that read and act on each claim across its lifecycle, gathering detail from homeowners, triaging before a truck rolls, recommending authorizations, sourcing parts across suppliers, and paying contractors. It sits on top of a warranty company’s existing systems, which stay the system of record, and deploys module by module with no platform migration required. Warranty companies lower claim severity, cycle time, and cost to serve, and reinvest those savings in a better homeowner experience. Suppliers get their catalogs evaluated on availability and price across every claim on the platform, with qualified orders routed to them automatically. Service providers get faster authorizations, parts they can order from the field, and next-day payment, which makes warranty work more attractive. Polygrade is live with several enterprise carriers, including Fidelity, Cinch, Elevate, and United, and dozens of service providers and suppliers on the platform and growing.

NAME USAGE

Polygrade is one word, with only the P capitalized. The company was formerly known as ProPay and is not affiliated with ProPay, the payments processor. The legal entity is ProPay AI, Inc. d/b/a Polygrade.

Leadership

Polygrade founders Eui Chung, David Steckel, and Kaustubh Vongole

Left to right: Eui Chung, David Steckel, Kaustubh Vongole

David Steckel, Founder and CEO of Polygrade

David Steckel

FOUNDER & CEO

David Steckel is the Founder & CEO of Polygrade. A multi-time founder, he previously founded Setter, the first home management app, and raised venture capital from Sequoia. Setter was acquired by Thumbtack, where David helped pivot the company into home services and built its partnership and innovation teams across both the Supply and Demand sides of the marketplace. David later served as Chief Product Officer at Sears Home Services, where he helped to move the company off its mainframe systems into a modern tech stack while automating operations across every aspect of the business.

Eui Chung, Co-founder and CTO of Polygrade

Eui Chung

CO-FOUNDER & CTO

Eui Chung is the Co-founder & CTO of Polygrade. He spent nearly 30 years at Sears, Transformco, and their affiliates, rising from software developer to Chief Technology Officer. He built a fintech and loyalty platform serving more than 80 million users and led the launch of a co-branded credit card loyalty program in partnership with Citibank. He holds patents across multiple domains, including machine learning and speech-to-text technology. Most recently, he led Sears Home Services through an AI-first transformation, developing an AI co-pilot platform and integrating multi-agent systems to support technicians and routing teams.

Kaustubh Vongole, Co-founder and Head of Product of Polygrade

Kaustubh Vongole

CO-FOUNDER & HEAD OF PRODUCT

Kaustubh Vongole is the Co-founder & Head of Product at Polygrade. He previously led fulfillment product at Sears Home Services, owning field service management, dispatch, routing, service order management, and customer notifications across a network of more than 2,500 technicians. He headed its AI strategy for fulfillment, where dynamic routing and proactive customer outreach cut appointment cancellations by 10 percent, and before that led field service tooling and product-led growth at GoSite.

Brand

LOGOS

Polygrade logo

Logo for dark backgrounds

Polygrade logo

Logo for light backgrounds

COLORS

Near-black (primary)

#1E211C

Mint (secondary)

#2BEB99

White (accent)

#FFFFFF

TYPOGRAPHY

Sentient

Headings and display

Geist

Body and interface

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Press inquiries

Talk to the Polygrade team

For interviews, briefings, and asset requests, contact Jess Poindexter at jess@polygrade.com.

Polygrade

Enterprise-grade AI Claims Transformation

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ProPay AI, Inc © 2026

Polygrade

Enterprise-grade AI Claims Transformation

Stay in the loop

Get new claims operations insights in your inbox.

Need to report a security concern or incident? Contact ops@pro-pay.ai

ProPay AI, Inc © 2026

Polygrade

Enterprise-grade AI Claims Transformation

Stay in the loop

Get new claims operations insights in your inbox.

Need to report a security concern or incident? Contact ops@pro-pay.ai

ProPay AI, Inc © 2026