Media kit
Polygrade media kit
Logos, brand colors, founder bios and headshots, and approved descriptions of Polygrade, cleared for editorial use.
Press inquiries: Jess Poindexter, jess@polygrade.com
At a glance
FOUNDED
2025
FOUNDERS
David Steckel, Eui Chung, Kaustubh Vongole
CATEGORY
AI-native claims management for the warranty industry
SELECT CUSTOMERS
Fidelity National Home Warranty, Cinch Home Services, Elevate Homescriptions, United Home Warranty
INVESTORS
Construct Capital, AmFam Ventures, NineFour Ventures, Hustle Fund, Room and Pillar
LEGAL NAME
ProPay AI, Inc. d/b/a Polygrade
About Polygrade
Approved descriptions. Pick the length that fits and use as written.
SHORT DESCRIPTION
Polygrade is an AI-native claims management platform for the warranty industry. Existing systems record and route claims; Polygrade’s task-specific AI agents act on each one, from first notice of loss through contractor payment, so warranty companies lower claim severity, cycle time, and cost to serve.
100 WORDS
Polygrade is an AI-native claims management platform built for the warranty industry, starting with home warranty. Existing software records and routes claims; Polygrade’s task-specific AI agents read and act on each one at every stage: first notice of loss, triage, authorization, parts procurement, and payment. It runs on top of a warranty company’s existing systems, module by module, with no core migration needed. Warranty companies lower claim severity, cycle time, and cost to serve, then reinvest the savings in the homeowner experience. Suppliers win orders on availability and price; service providers get faster authorizations and next-day payment. Polygrade is live with several enterprise carriers and dozens of service providers and suppliers today.
LONG DESCRIPTION
Polygrade is an AI-native claims management platform built for the warranty industry, starting with home warranty. Warranty software today mostly records information and routes tickets; Polygrade uses specialized, task-specific AI agents that read and act on each claim across its lifecycle, gathering detail from homeowners, triaging before a truck rolls, recommending authorizations, sourcing parts across suppliers, and paying contractors. It sits on top of a warranty company’s existing systems, which stay the system of record, and deploys module by module with no platform migration required. Warranty companies lower claim severity, cycle time, and cost to serve, and reinvest those savings in a better homeowner experience. Suppliers get their catalogs evaluated on availability and price across every claim on the platform, with qualified orders routed to them automatically. Service providers get faster authorizations, parts they can order from the field, and next-day payment, which makes warranty work more attractive. Polygrade is live with several enterprise carriers, including Fidelity, Cinch, Elevate, and United, and dozens of service providers and suppliers on the platform and growing.
NAME USAGE
Polygrade is one word, with only the P capitalized. The company was formerly known as ProPay and is not affiliated with ProPay, the payments processor. The legal entity is ProPay AI, Inc. d/b/a Polygrade.
Leadership

Left to right: Eui Chung, David Steckel, Kaustubh Vongole

David Steckel
FOUNDER & CEO
David Steckel is the Founder & CEO of Polygrade. A multi-time founder, he previously founded Setter, the first home management app, and raised venture capital from Sequoia. Setter was acquired by Thumbtack, where David helped pivot the company into home services and built its partnership and innovation teams across both the Supply and Demand sides of the marketplace. David later served as Chief Product Officer at Sears Home Services, where he helped to move the company off its mainframe systems into a modern tech stack while automating operations across every aspect of the business.

Eui Chung
CO-FOUNDER & CTO
Eui Chung is the Co-founder & CTO of Polygrade. He spent nearly 30 years at Sears, Transformco, and their affiliates, rising from software developer to Chief Technology Officer. He built a fintech and loyalty platform serving more than 80 million users and led the launch of a co-branded credit card loyalty program in partnership with Citibank. He holds patents across multiple domains, including machine learning and speech-to-text technology. Most recently, he led Sears Home Services through an AI-first transformation, developing an AI co-pilot platform and integrating multi-agent systems to support technicians and routing teams.

Kaustubh Vongole
CO-FOUNDER & HEAD OF PRODUCT
Kaustubh Vongole is the Co-founder & Head of Product at Polygrade. He previously led fulfillment product at Sears Home Services, owning field service management, dispatch, routing, service order management, and customer notifications across a network of more than 2,500 technicians. He headed its AI strategy for fulfillment, where dynamic routing and proactive customer outreach cut appointment cancellations by 10 percent, and before that led field service tooling and product-led growth at GoSite.
Brand
LOGOS
COLORS
Near-black (primary)
#1E211C
Mint (secondary)
#2BEB99
White (accent)
#FFFFFF
TYPOGRAPHY
Sentient
Headings and display
Geist
Body and interface
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Press inquiries
Talk to the Polygrade team
For interviews, briefings, and asset requests, contact Jess Poindexter at jess@polygrade.com.
