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Nine Four Ventures on why it invested in Polygrade
Nine Four Ventures explains why it invested in Polygrade: AI-native claims management for the warranty industry, built by a team that knows the category.
Toronto
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Nine Four Ventures, one of Polygrade’s investors, published its “Why we invested” post on October 6, 2026, the day Polygrade emerged from stealth.
Written by Kurt Ramirez, the post explains how Polygrade sits above a warranty company’s existing system of record and deploys specialized agents across the five stages of a claim, working inside each company’s rules and escalating exceptions to people. It also covers why the timing is right for AI in claims work and why the team’s history with Setter, Thumbtack and Sears Home Services matters in a relationship-driven industry.
Nine Four has known David Steckel since the Setter days and calls warranty a category that “never got its digital moment.”
About Polygrade
Polygrade is an AI-native claims management platform for the warranty industry. Polygrade uses specialized AI agents across the claims lifecycle, from first notice of loss through contractor payment. Founded in 2025 by veterans of Sears Home Services, Thumbtack and Setter, Polygrade has offices in Toronto, St. George, Utah and Austin, Texas, and serves warranty companies, suppliers and service providers across the United States. For more information, visit polygrade.com.
Media contact
Jess Poindexter
jess@polygrade.com
