In the News
FinTech Global on Polygrade’s plan to rebuild warranty claims with AI
FinTech Global covers Polygrade’s $6.3 million launch and how its AI agents carry out claims work, from triage and authorization to parts sourcing and payment.
Toronto
·
FinTech Global covered Polygrade’s launch on October 8, 2026, in a piece by Molly Snaylam.
The article describes how Polygrade’s AI agents carry out work across first notice of loss, pre-dispatch triage, authorization, parts procurement and payment. Each agent works inside the rules and limits a warranty company sets, and anything outside them goes to a person for review.
It also covers what early deployments have surfaced, including unnecessary service calls, repairs unlikely to fix the underlying problem and excess parts spending, along with Polygrade’s plans to expand into extended warranty, OEM warranty and equipment breakdown insurance.
About Polygrade
Polygrade is an AI-native claims management platform for the warranty industry. Polygrade uses specialized AI agents across the claims lifecycle, from first notice of loss through contractor payment. Founded in 2025 by veterans of Sears Home Services, Thumbtack and Setter, Polygrade has offices in Toronto, St. George, Utah and Austin, Texas, and serves warranty companies, suppliers and service providers across the United States. For more information, visit polygrade.com.
Media contact
Jess Poindexter
jess@polygrade.com
