Watsco
Largest North American distributor of HVAC and refrigeration equipment
ProPay integrates with Watsco, a parts distributor. Watsco is the largest distributor of HVAC and refrigeration equipment and parts in North America. ProPay compares Watsco against other suppliers in real time when a claim needs a part.
Watsco is the largest distributor of HVAC and refrigeration equipment and parts in North America. ProPay treats Watsco as one supplier in a real-time sourcing decision, not a system to read a claim from, Watsco doesn’t hold claim data, it holds parts.
What ProPay does with Watsco
When a claim needs a part, ProPay identifies the exact part required from technician notes and homeowner symptom detail, then searches across suppliers including Watsco to compare HVAC equipment and parts availability across Watsco’s distribution network.
What ProPay knows to search for at Watsco comes from the homeowner’s own SMS thread, model and serial numbers, photos, and symptom detail collected in a triage conversation with an 80 to 83 percent response rate, not a technician’s guess after the fact.
ProPay validates fit against the specific appliance model before ordering, places the order with whichever supplier, Watsco or another in the comparison, offers the best combination of price, fit, and shipping, then tracks it through delivery and return.
How the Watsco connection works
Watsco’s distributor systems support catalog and order exchange, which is where ProPay checks availability for HVAC-specific parts and equipment.
Where Watsco doesn’t expose an ordering interface ProPay can call directly, a Forward Deployed Engineer builds the connection during deployment so Watsco stays in the supplier comparison without manual lookup.
What stays with Watsco
Watsco’s own inventory, pricing, and fulfillment logistics stay exactly where Watsco manages them. ProPay doesn’t change how Watsco stocks or ships parts, it changes how often Watsco gets found as the best option for a given part.
Across existing parts operations, ProPay identifies roughly 12.6 percent procurement overspend against optimal supplier routing, comparisons that include Watsco alongside every other supplier in the network.
Throughput and data handling
Manual parts sourcing runs about 6 orders per agent hour; with ProPay comparing suppliers including Watsco automatically, that reaches 60. Order cycle time drops from 9 to 20 days down to under 10.
The comparison against Watsco runs on a company-specific ProPay instance, one client’s sourcing and pricing data are never accessible to another. ProPay is SOC 2 compliant, with both Type I and Type II audits complete.
Deploying the integration
A dedicated Forward Deployed Engineer sets up the Watsco connection alongside your existing supplier relationships, so Watsco is compared on equal footing with every other distributor in your network from day one.
Frequently asked questions about ProPay and Watsco
Does ProPay replace Watsco?
No. Watsco continues to stock, price, and ship parts exactly as it does today; ProPay decides when Watsco is the best source for a given part and places the order.
How does ProPay connect to Watsco?
Watsco’s distributor systems support catalog and order exchange, which is where ProPay checks availability for HVAC-specific parts and equipment. Where no ordering interface exists, a Forward Deployed Engineer builds the connector during deployment.
Does ProPay only use Watsco?
No. Watsco is one of multiple suppliers ProPay compares in real time for every part search, alongside price, fit, and shipping from the rest of your supplier network.
