UED
Union Electronic Distributors, appliance and electronics replacement parts
ProPay integrates with UED, a parts distributor. UED, Union Electronic Distributors, has supplied OEM and aftermarket appliance and consumer electronics parts since 1950. ProPay compares UED against other suppliers in real time when a claim needs a part.
UED, Union Electronic Distributors, has supplied OEM and aftermarket appliance and consumer electronics parts since 1950. ProPay treats UED as one supplier in a real-time sourcing decision, not a system to read a claim from, UED doesn’t hold claim data, it holds parts.
What ProPay does with UED
When a claim needs a part, ProPay identifies the exact part required from technician notes and homeowner symptom detail, then searches across suppliers including UED to compare part catalog data across appliance and electronics categories.
What ProPay knows to search for at UED comes from the homeowner’s own SMS thread, model and serial numbers, photos, and symptom detail collected in a triage conversation with an 80 to 83 percent response rate, not a technician’s guess after the fact.
ProPay validates fit against the specific appliance model before ordering, places the order with whichever supplier, UED or another in the comparison, offers the best combination of price, fit, and shipping, then tracks it through delivery and return.
How the UED connection works
UED’s ordering platform exchanges catalog and availability data, which is where ProPay checks fit before ordering.
Where UED doesn’t expose an ordering interface ProPay can call directly, a Forward Deployed Engineer builds the connection during deployment so UED stays in the supplier comparison without manual lookup.
What stays with UED
UED’s own inventory, pricing, and fulfillment logistics stay exactly where UED manages them. ProPay doesn’t change how UED stocks or ships parts, it changes how often UED gets found as the best option for a given part.
Across existing parts operations, ProPay identifies roughly 12.6 percent procurement overspend against optimal supplier routing, comparisons that include UED alongside every other supplier in the network.
Throughput and data handling
Manual parts sourcing runs about 6 orders per agent hour; with ProPay comparing suppliers including UED automatically, that reaches 60. Order cycle time drops from 9 to 20 days down to under 10.
The comparison against UED runs on a company-specific ProPay instance, one client’s sourcing and pricing data are never accessible to another. ProPay is SOC 2 compliant, with both Type I and Type II audits complete.
Deploying the integration
A dedicated Forward Deployed Engineer sets up the UED connection alongside your existing supplier relationships, so UED is compared on equal footing with every other distributor in your network from day one.
Frequently asked questions about ProPay and UED
Does ProPay replace UED?
No. UED continues to stock, price, and ship parts exactly as it does today; ProPay decides when UED is the best source for a given part and places the order.
How does ProPay connect to UED?
UED’s ordering platform exchanges catalog and availability data, which is where ProPay checks fit before ordering. Where no ordering interface exists, a Forward Deployed Engineer builds the connector during deployment.
Does ProPay only use UED?
No. UED is one of multiple suppliers ProPay compares in real time for every part search, alongside price, fit, and shipping from the rest of your supplier network.
