Syncron

Aftermarket service platform covering warranty, parts, and pricing

ProPay integrates with Syncron, a warranty administration platform. Syncron is an aftermarket service platform used by equipment and vehicle manufacturers to manage warranty claims, service parts inventory, and pricing across a global dealer network. ProPay executes the claim on top of it, Syncron stays the system of record.

Visit website

Warranty and service contract administration

Supported

Syncron is an aftermarket service platform used by equipment and vehicle manufacturers to manage warranty claims, service parts inventory, and pricing across a global dealer network. ProPay integrates with Syncron so that the claim itself, intake, triage, authorization, parts, and payment, is executed on top of it, rather than replacing it.

What ProPay does with Syncron

ProPay reads coverage and claim context from Syncron, warranty claim submissions, parts inventory positions, and dealer pricing records, and writes the resulting claim progress back as the work happens. At first notice of loss, ProPay captures claim data 24/7 through web form, chat, SMS, and voice, and validates that coverage against what Syncron holds before dispatch.

ProPay’s homeowner triage runs over SMS, capturing model and serial numbers, photos, and symptom detail directly from the homeowner’s phone, with 80 to 83 percent of homeowners responding after a claim is opened. That conversation, not a call center script, is what feeds the record in Syncron.

Where a truck roll is warranted, ProPay applies your configured business rules, repair versus replace, auto-approval inside a threshold, then sources parts across suppliers, tracks the order through delivery and return, and validates the resulting invoice against the authorization record before payment releases. Every step writes back to Syncron as the record of what happened.

How the Syncron connection works

Syncron’s platform is API-accessible for warranty claims, which is where ProPay reads and writes claim status.

Where Syncron doesn’t expose a field ProPay needs, a Forward Deployed Engineer builds the mapping during deployment rather than asking Syncron to change. Modules go live independently, FNOL, triage, authorization, parts, and payment can each be switched on against Syncron one at a time.

What stays in Syncron

Global parts inventory optimization and dealer pricing stay exactly where Syncron already manages them.

What changes is how much of the routine claim work a person has to do by hand inside Syncron. ProPay handles the repetitive execution and routes exceptions to a human, so your team spends its time on the claims that actually need judgment.

Data handling and security

Each ProPay client, including the connection to Syncron, runs on a company-specific instance, one carrier’s claim data and contract terms are never accessible to another. ProPay is SOC 2 compliant, with both Type I and Type II audits complete.

Every recommendation ProPay makes against Syncron’s data carries a confidence level and the inputs behind it, and is logged. Recommendations above your configured thresholds route to a person rather than executing automatically.

Deploying the integration

A dedicated Forward Deployed Engineer works alongside your team to build and maintain the Syncron connection, mapping fields and handling the edge cases specific to how your program is configured inside Syncron today.

Frequently asked questions about ProPay and Syncron

Does ProPay replace Syncron?

No. Syncron continues managing parts inventory and pricing across the dealer network; ProPay adds triage and authorization on the claims that flow through it.

How does ProPay connect to Syncron?

Syncron’s platform is API-accessible for warranty claims, which is where ProPay reads and writes claim status. Where no interface exists, a Forward Deployed Engineer builds the connector during deployment.