SupplyHouse.com

SupplyHouse.com is an online distributor of plumbing, heating, and HVAC supplies with fast shipping aimed at trade professionals. ProPay treats SupplyHouse.com as one supplier in a real-time sourcing decision, not a system to read a claim from, SupplyHouse.com doesn’t hold claim data, it holds parts.

What ProPay does with SupplyHouse.com

When a claim needs a part, ProPay identifies the exact part required from technician notes and homeowner symptom detail, then searches across suppliers including SupplyHouse.com to compare plumbing and HVAC supply catalog listings and shipping estimates.

What ProPay knows to search for at SupplyHouse.com comes from the homeowner’s own SMS thread, model and serial numbers, photos, and symptom detail collected in a triage conversation with an 80 to 83 percent response rate, not a technician’s guess after the fact.

ProPay validates fit against the specific appliance model before ordering, places the order with whichever supplier, SupplyHouse.com or another in the comparison, offers the best combination of price, fit, and shipping, then tracks it through delivery and return.

How the SupplyHouse.com connection works

SupplyHouse.com’s ordering platform is accessible for catalog and order data, which is where ProPay compares price and shipping speed before ordering.

Where SupplyHouse.com doesn’t expose an ordering interface ProPay can call directly, a Forward Deployed Engineer builds the connection during deployment so SupplyHouse.com stays in the supplier comparison without manual lookup.

What stays with SupplyHouse.com

SupplyHouse.com’s own inventory, pricing, and fulfillment logistics stay exactly where SupplyHouse.com manages them. ProPay doesn’t change how SupplyHouse.com stocks or ships parts, it changes how often SupplyHouse.com gets found as the best option for a given part.

Across existing parts operations, ProPay identifies roughly 12.6 percent procurement overspend against optimal supplier routing, comparisons that include SupplyHouse.com alongside every other supplier in the network.

Throughput and data handling

Manual parts sourcing runs about 6 orders per agent hour; with ProPay comparing suppliers including SupplyHouse.com automatically, that reaches 60. Order cycle time drops from 9 to 20 days down to under 10.

The comparison against SupplyHouse.com runs on a company-specific ProPay instance, one client’s sourcing and pricing data are never accessible to another. ProPay is SOC 2 compliant, with both Type I and Type II audits complete.

Deploying the integration

A dedicated Forward Deployed Engineer sets up the SupplyHouse.com connection alongside your existing supplier relationships, so SupplyHouse.com is compared on equal footing with every other distributor in your network from day one.

Frequently asked questions about ProPay and SupplyHouse.com

Does ProPay replace SupplyHouse.com?

No. SupplyHouse.com continues to stock, price, and ship parts exactly as it does today; ProPay decides when SupplyHouse.com is the best source for a given part and places the order.

How does ProPay connect to SupplyHouse.com?

SupplyHouse.com’s ordering platform is accessible for catalog and order data, which is where ProPay compares price and shipping speed before ordering. Where no ordering interface exists, a Forward Deployed Engineer builds the connector during deployment.

Does ProPay only use SupplyHouse.com?

No. SupplyHouse.com is one of multiple suppliers ProPay compares in real time for every part search, alongside price, fit, and shipping from the rest of your supplier network.