ServicePower

ServicePower is enterprise field service management software built to schedule and route both W-2 employed technicians and 1099 contracted networks from a single platform, widely used across appliance and warranty service programs. Polygrade sits in front of ServicePower and decides what actually needs to reach it, a work order only gets created after triage has already ruled out a no-truck-roll resolution.

What Polygrade does with ServicePower

Polygrade engages the homeowner over SMS to collect model and serial numbers, photos, and symptom detail, then recommends repair, replacement, or call avoidance, before ServicePower is involved at all. Where a truck roll is warranted, Polygrade passes ServicePower an enriched job: a predicted job code and the parts the technician is likely to need.

Before ServicePower ever sees a work order, Polygrade has already engaged the homeowner over SMS, collecting model and serial numbers, photos, and symptom detail, with 80 to 83 percent of homeowners responding. That triage is what decides whether a job reaches ServicePower at all: 7.9 percent of submitted claims are resolved without a truck roll.

As the job moves through ServicePower, technician schedules, route assignments, and job completion records, Polygrade reads status back to drive automated homeowner and contractor updates over SMS, and validates the resulting invoice against the authorization record before payment releases.

How the ServicePower connection works

ServicePower exposes a documented API for scheduling and work order data, which is where Polygrade reads and writes.

Where ServicePower doesn’t expose a field Polygrade needs, a Forward Deployed Engineer builds the mapping during deployment. Triage, authorization, and payment can each go live against ServicePower independently of one another.

What stays in ServicePower

Route optimization, technician scheduling logic, and workforce management for both employed and contracted technicians stay inside ServicePower.

What changes is how much of a dispatcher’s day is spent on jobs that never needed a technician. Polygrade resolves those before ServicePower sees them, so the jobs that do reach ServicePower are the ones that actually warranted a truck roll.

Data handling and security

The connection to ServicePower runs on a company-specific Polygrade instance, one client’s job data and customer records are never accessible to another. Polygrade is SOC 2 compliant, with both Type I and Type II audits complete.

Every triage recommendation carries a confidence level and the inputs behind it, and is logged. Recommendations outside your configured thresholds route to a person before a job ever reaches ServicePower.

Deploying the integration

A dedicated Forward Deployed Engineer builds and maintains the ServicePower connection alongside your team, mapping job codes and dispatch fields to how ServicePower is configured for your operation.

Frequently asked questions about Polygrade and ServicePower

Does Polygrade replace ServicePower?

No. ServicePower keeps handling scheduling and dispatch execution; Polygrade decides upstream what should reach it and enriches the job before it does.

How does Polygrade connect to ServicePower?

ServicePower exposes a documented API for scheduling and work order data, which is where Polygrade reads and writes. Where no interface exists, a Forward Deployed Engineer builds the connector during deployment.

Does Polygrade reduce truck rolls sent to ServicePower?

Yes. Triage resolves 7.9 percent of submitted claims without dispatch, so fewer unnecessary jobs reach ServicePower in the first place.