RepairClinic
Online retailer of appliance, HVAC, and outdoor equipment parts
ProPay integrates with RepairClinic, a parts distributor. RepairClinic is a consumer-facing online retailer for appliance, HVAC, and outdoor equipment parts, built around model-based part lookup. ProPay compares RepairClinic against other suppliers in real time when a claim needs a part.
RepairClinic is a consumer-facing online retailer for appliance, HVAC, and outdoor equipment parts, built around model-based part lookup. ProPay treats RepairClinic as one supplier in a real-time sourcing decision, not a system to read a claim from, RepairClinic doesn’t hold claim data, it holds parts.
What ProPay does with RepairClinic
When a claim needs a part, ProPay identifies the exact part required from technician notes and homeowner symptom detail, then searches across suppliers including RepairClinic to compare model-matched part listings and pricing.
What ProPay knows to search for at RepairClinic comes from the homeowner’s own SMS thread, model and serial numbers, photos, and symptom detail collected in a triage conversation with an 80 to 83 percent response rate, not a technician’s guess after the fact.
ProPay validates fit against the specific appliance model before ordering, places the order with whichever supplier, RepairClinic or another in the comparison, offers the best combination of price, fit, and shipping, then tracks it through delivery and return.
How the RepairClinic connection works
RepairClinic’s catalog is accessible through its ordering platform, which is where ProPay matches parts to a specific appliance model before ordering.
Where RepairClinic doesn’t expose an ordering interface ProPay can call directly, a Forward Deployed Engineer builds the connection during deployment so RepairClinic stays in the supplier comparison without manual lookup.
What stays with RepairClinic
RepairClinic’s own inventory, pricing, and fulfillment logistics stay exactly where RepairClinic manages them. ProPay doesn’t change how RepairClinic stocks or ships parts, it changes how often RepairClinic gets found as the best option for a given part.
Across existing parts operations, ProPay identifies roughly 12.6 percent procurement overspend against optimal supplier routing, comparisons that include RepairClinic alongside every other supplier in the network.
Throughput and data handling
Manual parts sourcing runs about 6 orders per agent hour; with ProPay comparing suppliers including RepairClinic automatically, that reaches 60. Order cycle time drops from 9 to 20 days down to under 10.
The comparison against RepairClinic runs on a company-specific ProPay instance, one client’s sourcing and pricing data are never accessible to another. ProPay is SOC 2 compliant, with both Type I and Type II audits complete.
Deploying the integration
A dedicated Forward Deployed Engineer sets up the RepairClinic connection alongside your existing supplier relationships, so RepairClinic is compared on equal footing with every other distributor in your network from day one.
Frequently asked questions about ProPay and RepairClinic
Does ProPay replace RepairClinic?
No. RepairClinic continues to stock, price, and ship parts exactly as it does today; ProPay decides when RepairClinic is the best source for a given part and places the order.
How does ProPay connect to RepairClinic?
RepairClinic’s catalog is accessible through its ordering platform, which is where ProPay matches parts to a specific appliance model before ordering. Where no ordering interface exists, a Forward Deployed Engineer builds the connector during deployment.
Does ProPay only use RepairClinic?
No. RepairClinic is one of multiple suppliers ProPay compares in real time for every part search, alongside price, fit, and shipping from the rest of your supplier network.
