Praxedo
Cloud field service management for scheduling and mobile technicians
Polygrade integrates with Praxedo, a field service management platform. Praxedo is cloud field service management software, widely used in Europe, covering scheduling, dispatch, and mobile technician tools for field service operations. Polygrade's triage decides what reaches it, then reads job status back to drive automated updates.
Praxedo is cloud field service management software, widely used in Europe, covering scheduling, dispatch, and mobile technician tools for field service operations. Polygrade sits in front of Praxedo and decides what actually needs to reach it, a work order only gets created after triage has already ruled out a no-truck-roll resolution.
What Polygrade does with Praxedo
Polygrade engages the homeowner over SMS to collect model and serial numbers, photos, and symptom detail, then recommends repair, replacement, or call avoidance, before Praxedo is involved at all. Where a truck roll is warranted, Polygrade passes Praxedo an enriched job: a predicted job code and the parts the technician is likely to need.
Before Praxedo ever sees a work order, Polygrade has already engaged the homeowner over SMS, collecting model and serial numbers, photos, and symptom detail, with 80 to 83 percent of homeowners responding. That triage is what decides whether a job reaches Praxedo at all: 7.9 percent of submitted claims are resolved without a truck roll.
As the job moves through Praxedo, intervention records, technician schedules, and mobile completion reports, Polygrade reads status back to drive automated homeowner and contractor updates over SMS, and validates the resulting invoice against the authorization record before payment releases.
How the Praxedo connection works
Praxedo’s API supports intervention and scheduling data exchange, which is where Polygrade reads and writes.
Where Praxedo doesn’t expose a field Polygrade needs, a Forward Deployed Engineer builds the mapping during deployment. Triage, authorization, and payment can each go live against Praxedo independently of one another.
What stays in Praxedo
Scheduling and the mobile technician experience stay inside Praxedo.
What changes is how much of a dispatcher’s day is spent on jobs that never needed a technician. Polygrade resolves those before Praxedo sees them, so the jobs that do reach Praxedo are the ones that actually warranted a truck roll.
Data handling and security
The connection to Praxedo runs on a company-specific Polygrade instance, one client’s job data and customer records are never accessible to another. Polygrade is SOC 2 compliant, with both Type I and Type II audits complete.
Every triage recommendation carries a confidence level and the inputs behind it, and is logged. Recommendations outside your configured thresholds route to a person before a job ever reaches Praxedo.
Deploying the integration
A dedicated Forward Deployed Engineer builds and maintains the Praxedo connection alongside your team, mapping job codes and dispatch fields to how Praxedo is configured for your operation.
Frequently asked questions about Polygrade and Praxedo
Does Polygrade replace Praxedo?
No. Praxedo keeps handling scheduling and dispatch execution; Polygrade decides upstream what should reach it and enriches the job before it does.
How does Polygrade connect to Praxedo?
Praxedo’s API supports intervention and scheduling data exchange, which is where Polygrade reads and writes. Where no interface exists, a Forward Deployed Engineer builds the connector during deployment.
Does Polygrade reduce truck rolls sent to Praxedo?
Yes. Triage resolves 7.9 percent of submitted claims without dispatch, so fewer unnecessary jobs reach Praxedo in the first place.
