PartSelect
Online appliance parts retailer with model-level fit matching
Polygrade integrates with PartSelect, a parts distributor. PartSelect is an online appliance parts retailer built around the same model-level fit matching that lets a homeowner or technician find the exact part for their specific unit. Polygrade compares PartSelect against other suppliers in real time when a claim needs a part.
PartSelect is an online appliance parts retailer built around the same model-level fit matching that lets a homeowner or technician find the exact part for their specific unit. Polygrade treats PartSelect as one supplier in a real-time sourcing decision, not a system to read a claim from, PartSelect doesn’t hold claim data, it holds parts.
What Polygrade does with PartSelect
When a claim needs a part, Polygrade identifies the exact part required from technician notes and homeowner symptom detail, then searches across suppliers including PartSelect to compare model-matched part listings and pricing.
What Polygrade knows to search for at PartSelect comes from the homeowner’s own SMS thread, model and serial numbers, photos, and symptom detail collected in a triage conversation with an 80 to 83 percent response rate, not a technician’s guess after the fact.
Polygrade validates fit against the specific appliance model before ordering, places the order with whichever supplier, PartSelect or another in the comparison, offers the best combination of price, fit, and shipping, then tracks it through delivery and return.
How the PartSelect connection works
PartSelect’s catalog is accessible through its ordering platform, which is where Polygrade validates fit against a specific model before ordering.
Where PartSelect doesn’t expose an ordering interface Polygrade can call directly, a Forward Deployed Engineer builds the connection during deployment so PartSelect stays in the supplier comparison without manual lookup.
What stays with PartSelect
PartSelect’s own inventory, pricing, and fulfillment logistics stay exactly where PartSelect manages them. Polygrade doesn’t change how PartSelect stocks or ships parts, it changes how often PartSelect gets found as the best option for a given part.
Across existing parts operations, Polygrade identifies roughly 12.6 percent procurement overspend against optimal supplier routing, comparisons that include PartSelect alongside every other supplier in the network.
Throughput and data handling
Manual parts sourcing runs about 6 orders per agent hour; with Polygrade comparing suppliers including PartSelect automatically, that reaches 60. Order cycle time drops from 9 to 20 days down to under 10.
The comparison against PartSelect runs on a company-specific Polygrade instance, one client’s sourcing and pricing data are never accessible to another. Polygrade is SOC 2 compliant, with both Type I and Type II audits complete.
Deploying the integration
A dedicated Forward Deployed Engineer sets up the PartSelect connection alongside your existing supplier relationships, so PartSelect is compared on equal footing with every other distributor in your network from day one.
Frequently asked questions about Polygrade and PartSelect
Does Polygrade replace PartSelect?
No. PartSelect continues to stock, price, and ship parts exactly as it does today; Polygrade decides when PartSelect is the best source for a given part and places the order.
How does Polygrade connect to PartSelect?
PartSelect’s catalog is accessible through its ordering platform, which is where Polygrade validates fit against a specific model before ordering. Where no ordering interface exists, a Forward Deployed Engineer builds the connector during deployment.
Does Polygrade only use PartSelect?
No. PartSelect is one of multiple suppliers Polygrade compares in real time for every part search, alongside price, fit, and shipping from the rest of your supplier network.
