PartSelect

PartSelect is an online appliance parts retailer built around the same model-level fit matching that lets a homeowner or technician find the exact part for their specific unit. ProPay treats PartSelect as one supplier in a real-time sourcing decision, not a system to read a claim from, PartSelect doesn’t hold claim data, it holds parts.

What ProPay does with PartSelect

When a claim needs a part, ProPay identifies the exact part required from technician notes and homeowner symptom detail, then searches across suppliers including PartSelect to compare model-matched part listings and pricing.

What ProPay knows to search for at PartSelect comes from the homeowner’s own SMS thread, model and serial numbers, photos, and symptom detail collected in a triage conversation with an 80 to 83 percent response rate, not a technician’s guess after the fact.

ProPay validates fit against the specific appliance model before ordering, places the order with whichever supplier, PartSelect or another in the comparison, offers the best combination of price, fit, and shipping, then tracks it through delivery and return.

How the PartSelect connection works

PartSelect’s catalog is accessible through its ordering platform, which is where ProPay validates fit against a specific model before ordering.

Where PartSelect doesn’t expose an ordering interface ProPay can call directly, a Forward Deployed Engineer builds the connection during deployment so PartSelect stays in the supplier comparison without manual lookup.

What stays with PartSelect

PartSelect’s own inventory, pricing, and fulfillment logistics stay exactly where PartSelect manages them. ProPay doesn’t change how PartSelect stocks or ships parts, it changes how often PartSelect gets found as the best option for a given part.

Across existing parts operations, ProPay identifies roughly 12.6 percent procurement overspend against optimal supplier routing, comparisons that include PartSelect alongside every other supplier in the network.

Throughput and data handling

Manual parts sourcing runs about 6 orders per agent hour; with ProPay comparing suppliers including PartSelect automatically, that reaches 60. Order cycle time drops from 9 to 20 days down to under 10.

The comparison against PartSelect runs on a company-specific ProPay instance, one client’s sourcing and pricing data are never accessible to another. ProPay is SOC 2 compliant, with both Type I and Type II audits complete.

Deploying the integration

A dedicated Forward Deployed Engineer sets up the PartSelect connection alongside your existing supplier relationships, so PartSelect is compared on equal footing with every other distributor in your network from day one.

Frequently asked questions about ProPay and PartSelect

Does ProPay replace PartSelect?

No. PartSelect continues to stock, price, and ship parts exactly as it does today; ProPay decides when PartSelect is the best source for a given part and places the order.

How does ProPay connect to PartSelect?

PartSelect’s catalog is accessible through its ordering platform, which is where ProPay validates fit against a specific model before ordering. Where no ordering interface exists, a Forward Deployed Engineer builds the connector during deployment.

Does ProPay only use PartSelect?

No. PartSelect is one of multiple suppliers ProPay compares in real time for every part search, alongside price, fit, and shipping from the rest of your supplier network.