Microsoft Teams

Microsoft Teams is chat, meetings, and collaboration for organizations standardized on Microsoft 365. This isn’t where claim data lives, Microsoft Teams is where your team coordinates around Polygrade: claim escalation alerts and Forward Deployed Engineer deployment updates.

What Polygrade does with Microsoft Teams

The same escalation and deployment-update pattern Polygrade supports for Slack works through Teams for organizations that run their internal communication there instead, a flagged recommendation or a deployment milestone posts into a channel your team already monitors.

Nothing about claim data, parts sourcing, or payment execution routes through Microsoft Teams. It’s purely operational, the coordination layer around the integration and around exceptions that need a person’s attention, not a channel for claim records themselves.

How the Microsoft Teams connection works

Polygrade posts to Teams through a configured webhook connector set up during onboarding.

This is set up once, early in deployment, alongside the rest of the Microsoft Teams configuration your team already maintains, it isn’t a separate ongoing integration to manage.

What stays in Microsoft Teams

Microsoft Teams continues to run exactly as it does for every other team and project already inside it. Polygrade adds one more source of notifications or tracked work, using the structure your team has already built.

Data handling and security

Anything Polygrade posts into Microsoft Teams, an escalation, a deployment update, is a notification about activity happening on your company-specific Polygrade instance, not a copy of underlying claim or customer data. Polygrade is SOC 2 compliant, with both Type I and Type II audits complete.

The claim recommendations behind any escalation posted to Microsoft Teams carry their own confidence level and audit trail inside Polygrade, independent of whatever your team tracks in Microsoft Teams.

Setting this up

A dedicated Forward Deployed Engineer sets up the Microsoft Teams connection early in deployment, working with whoever on your team owns that workspace.

Frequently asked questions about Polygrade and Microsoft Teams

Does claim data flow into Microsoft Teams?

No. Microsoft Teams is used for operational coordination, escalations, deployment tracking, documentation, not claim, parts, or payment data.

How does Polygrade connect to Microsoft Teams?

Polygrade posts to Teams through a configured webhook connector set up during onboarding.

Is Microsoft Teams required to use Polygrade?

No. Microsoft Teams is an optional coordination layer some clients use during deployment and ongoing operation; it isn’t required for Polygrade’s core claims functionality.