Marcone

Marcone is North America’s largest distributor of OEM appliance and plumbing parts, running a national network of regional distribution centers and branches carrying original replacement parts for most major appliance brands. ProPay treats Marcone as one supplier in a real-time sourcing decision, not a system to read a claim from, Marcone doesn’t hold claim data, it holds parts.

What ProPay does with Marcone

When a claim needs a part, ProPay identifies the exact part required from technician notes and homeowner symptom detail, then searches across suppliers including Marcone to compare part availability, pricing, and shipping options across Marcone’s national inventory.

What ProPay knows to search for at Marcone comes from the homeowner’s own SMS thread, model and serial numbers, photos, and symptom detail collected in a triage conversation with an 80 to 83 percent response rate, not a technician’s guess after the fact.

ProPay validates fit against the specific appliance model before ordering, places the order with whichever supplier, Marcone or another in the comparison, offers the best combination of price, fit, and shipping, then tracks it through delivery and return.

How the Marcone connection works

Marcone supports catalog and ordering data exchange through its distributor systems, which is where ProPay checks availability and places orders.

Where Marcone doesn’t expose an ordering interface ProPay can call directly, a Forward Deployed Engineer builds the connection during deployment so Marcone stays in the supplier comparison without manual lookup.

What stays with Marcone

Marcone’s own inventory, pricing, and fulfillment logistics stay exactly where Marcone manages them. ProPay doesn’t change how Marcone stocks or ships parts, it changes how often Marcone gets found as the best option for a given part.

Across existing parts operations, ProPay identifies roughly 12.6 percent procurement overspend against optimal supplier routing, comparisons that include Marcone alongside every other supplier in the network.

Throughput and data handling

Manual parts sourcing runs about 6 orders per agent hour; with ProPay comparing suppliers including Marcone automatically, that reaches 60. Order cycle time drops from 9 to 20 days down to under 10.

The comparison against Marcone runs on a company-specific ProPay instance, one client’s sourcing and pricing data are never accessible to another. ProPay is SOC 2 compliant, with both Type I and Type II audits complete.

Deploying the integration

A dedicated Forward Deployed Engineer sets up the Marcone connection alongside your existing supplier relationships, so Marcone is compared on equal footing with every other distributor in your network from day one.

Frequently asked questions about ProPay and Marcone

Does ProPay replace Marcone?

No. Marcone continues to stock, price, and ship parts exactly as it does today; ProPay decides when Marcone is the best source for a given part and places the order.

How does ProPay connect to Marcone?

Marcone supports catalog and ordering data exchange through its distributor systems, which is where ProPay checks availability and places orders. Where no ordering interface exists, a Forward Deployed Engineer builds the connector during deployment.

Does ProPay only use Marcone?

No. Marcone is one of multiple suppliers ProPay compares in real time for every part search, alongside price, fit, and shipping from the rest of your supplier network.