Majesco
Cloud insurance platform for policy, billing, and claims
ProPay integrates with Majesco, a policy, risk, or CRM platform. Majesco is a cloud insurance core platform covering policy, billing, and claims for both property and casualty and life and annuity insurers. ProPay authorizes claims against the context it holds and writes decisions back.
Majesco is a cloud insurance core platform covering policy, billing, and claims for both property and casualty and life and annuity insurers. ProPay reads the context Majesco already holds and authorizes the claim against it, writing the decision, and everything that led to it, back as the record of what happened.
What ProPay does with Majesco
ProPay captures claim data 24/7 through web form, chat, SMS, and voice, and validates it against the coverage Majesco holds, policy records and claims data, before authorizing repair versus replace, or approving inside your configured thresholds.
The context that reaches Majesco isn’t a call transcript, it’s a structured SMS conversation. ProPay triages the homeowner over text, with 80 to 83 percent responding, and that exchange is what populates the fields Majesco needs to authorize the claim correctly the first time.
From there, ProPay sources parts across suppliers, tracks the order, and validates the resulting invoice against the authorization record before payment releases, with every decision written back to Majesco alongside the confidence level it was made at.
How the Majesco connection works
Majesco’s cloud platform exposes an API for policy and claims data, which is where ProPay reads and writes.
Where Majesco doesn’t expose a field ProPay needs, a Forward Deployed Engineer builds the mapping during deployment rather than asking Majesco to change. Authorization, parts, and payment can go live against Majesco independently of each other.
What stays in Majesco
Policy administration and billing configuration stay inside Majesco.
What changes is how much of the authorization decision a person has to make by hand. ProPay applies your business rules against the context in Majesco and routes only the exceptions to a reviewer.
Data handling and security
The connection to Majesco runs on a company-specific ProPay instance, one carrier’s policy and claim data are never accessible to another. ProPay is SOC 2 compliant, with both Type I and Type II audits complete.
Every authorization decision carries a confidence level and the inputs it drew from Majesco, and is logged. Decisions above your configured value or confidence thresholds route to a person before anything executes.
Deploying the integration
A dedicated Forward Deployed Engineer works with your team to build and maintain the Majesco connection, mapping the specific fields and authorization rules your program already runs on.
Frequently asked questions about ProPay and Majesco
Does ProPay replace Majesco?
No. Majesco remains the system of record for the underlying policy and case data; ProPay executes the authorization decision and the work that follows it.
How does ProPay connect to Majesco?
Majesco’s cloud platform exposes an API for policy and claims data, which is where ProPay reads and writes. Where no interface exists, a Forward Deployed Engineer builds the connector during deployment.
Are authorization decisions against Majesco auditable?
Yes. Every decision carries a confidence level and the specific inputs from Majesco it was based on, and is logged for review.
