Inline Admin

Inline Data Systems’ Inline Admin is extended warranty claims processing software used across home, automotive, and consumer product warranty programs, handling claim intake through adjudication. Polygrade integrates with Inline Admin so that the claim itself, intake, triage, authorization, parts, and payment, is executed on top of it, rather than replacing it.

What Polygrade does with Inline Admin

Polygrade reads coverage and claim context from Inline Admin, claim intake forms, adjudication decisions, and program-level claim history, and writes the resulting claim progress back as the work happens. At first notice of loss, Polygrade captures claim data 24/7 through web form, chat, SMS, and voice, and validates that coverage against what Inline Admin holds before dispatch.

Polygrade’s homeowner triage runs over SMS, capturing model and serial numbers, photos, and symptom detail directly from the homeowner’s phone, with 80 to 83 percent of homeowners responding after a claim is opened. That conversation, not a call center script, is what feeds the record in Inline Admin.

Where a truck roll is warranted, Polygrade applies your configured business rules, repair versus replace, auto-approval inside a threshold, then sources parts across suppliers, tracks the order through delivery and return, and validates the resulting invoice against the authorization record before payment releases. Every step writes back to Inline Admin as the record of what happened.

How the Inline Admin connection works

Inline Admin supports structured file and API-based claim data exchange, which is what Polygrade reads and writes against.

Where Inline Admin doesn’t expose a field Polygrade needs, a Forward Deployed Engineer builds the mapping during deployment rather than asking Inline Admin to change. Modules go live independently, FNOL, triage, authorization, parts, and payment can each be switched on against Inline Admin one at a time.

What stays in Inline Admin

Claim adjudication rules and the historical claims ledger for each program stay inside Inline Admin.

What changes is how much of the routine claim work a person has to do by hand inside Inline Admin. Polygrade handles the repetitive execution and routes exceptions to a human, so your team spends its time on the claims that actually need judgment.

Data handling and security

Each Polygrade client, including the connection to Inline Admin, runs on a company-specific instance, one carrier’s claim data and contract terms are never accessible to another. Polygrade is SOC 2 compliant, with both Type I and Type II audits complete.

Every recommendation Polygrade makes against Inline Admin’s data carries a confidence level and the inputs behind it, and is logged. Recommendations above your configured thresholds route to a person rather than executing automatically.

Deploying the integration

A dedicated Forward Deployed Engineer works alongside your team to build and maintain the Inline Admin connection, mapping fields and handling the edge cases specific to how your program is configured inside Inline Admin today.

Frequently asked questions about Polygrade and Inline Admin

Does Polygrade replace Inline Admin?

No. Inline Admin continues adjudicating claims against program rules; Polygrade handles the triage and execution work that feeds it.

How does Polygrade connect to Inline Admin?

Inline Admin supports structured file and API-based claim data exchange, which is what Polygrade reads and writes against. Where no interface exists, a Forward Deployed Engineer builds the connector during deployment.

What does Inline Admin still control after Polygrade is connected?

Claim adjudication rules and the historical claims ledger for each program stay inside Inline Admin.