Guidewire
Core insurance platform for policy, billing, and claims
ProPay integrates with Guidewire, a policy, risk, or CRM platform. Guidewire's InsuranceSuite, PolicyCenter, ClaimCenter, and BillingCenter, is core administration software used by property and casualty carriers to manage policies, claims, and billing at scale. ProPay authorizes claims against the context it holds and writes decisions back.
Guidewire’s InsuranceSuite, PolicyCenter, ClaimCenter, and BillingCenter, is core administration software used by property and casualty carriers to manage policies, claims, and billing at scale. ProPay reads the context Guidewire already holds and authorizes the claim against it, writing the decision, and everything that led to it, back as the record of what happened.
What ProPay does with Guidewire
ProPay captures claim data 24/7 through web form, chat, SMS, and voice, and validates it against the coverage Guidewire holds, policy terms in PolicyCenter and claim records in ClaimCenter, before authorizing repair versus replace, or approving inside your configured thresholds.
The context that reaches Guidewire isn’t a call transcript, it’s a structured SMS conversation. ProPay triages the homeowner over text, with 80 to 83 percent responding, and that exchange is what populates the fields Guidewire needs to authorize the claim correctly the first time.
From there, ProPay sources parts across suppliers, tracks the order, and validates the resulting invoice against the authorization record before payment releases, with every decision written back to Guidewire alongside the confidence level it was made at.
How the Guidewire connection works
Guidewire exposes a documented API across PolicyCenter and ClaimCenter, which is where ProPay reads coverage and writes claim decisions.
Where Guidewire doesn’t expose a field ProPay needs, a Forward Deployed Engineer builds the mapping during deployment rather than asking Guidewire to change. Authorization, parts, and payment can go live against Guidewire independently of each other.
What stays in Guidewire
Policy administration in PolicyCenter and billing in BillingCenter remain exactly where Guidewire holds them.
What changes is how much of the authorization decision a person has to make by hand. ProPay applies your business rules against the context in Guidewire and routes only the exceptions to a reviewer.
Data handling and security
The connection to Guidewire runs on a company-specific ProPay instance, one carrier’s policy and claim data are never accessible to another. ProPay is SOC 2 compliant, with both Type I and Type II audits complete.
Every authorization decision carries a confidence level and the inputs it drew from Guidewire, and is logged. Decisions above your configured value or confidence thresholds route to a person before anything executes.
Deploying the integration
A dedicated Forward Deployed Engineer works with your team to build and maintain the Guidewire connection, mapping the specific fields and authorization rules your program already runs on.
Frequently asked questions about ProPay and Guidewire
Does ProPay replace Guidewire?
No. Guidewire remains the system of record for the underlying policy and case data; ProPay executes the authorization decision and the work that follows it.
How does ProPay connect to Guidewire?
Guidewire exposes a documented API across PolicyCenter and ClaimCenter, which is where ProPay reads coverage and writes claim decisions. Where no interface exists, a Forward Deployed Engineer builds the connector during deployment.
Are authorization decisions against Guidewire auditable?
Yes. Every decision carries a confidence level and the specific inputs from Guidewire it was based on, and is logged for review.
