Ferguson
Distributor of plumbing, HVAC, and waterworks supplies
ProPay integrates with Ferguson, a parts distributor. Ferguson is one of the largest distributors of plumbing, HVAC, and waterworks supplies in North America, relevant where a claim involves water heaters or plumbing-adjacent equipment. ProPay compares Ferguson against other suppliers in real time when a claim needs a part.
Ferguson is one of the largest distributors of plumbing, HVAC, and waterworks supplies in North America, relevant where a claim involves water heaters or plumbing-adjacent equipment. ProPay treats Ferguson as one supplier in a real-time sourcing decision, not a system to read a claim from, Ferguson doesn’t hold claim data, it holds parts.
What ProPay does with Ferguson
When a claim needs a part, ProPay identifies the exact part required from technician notes and homeowner symptom detail, then searches across suppliers including Ferguson to compare plumbing and HVAC supply availability and pricing.
What ProPay knows to search for at Ferguson comes from the homeowner’s own SMS thread, model and serial numbers, photos, and symptom detail collected in a triage conversation with an 80 to 83 percent response rate, not a technician’s guess after the fact.
ProPay validates fit against the specific appliance model before ordering, places the order with whichever supplier, Ferguson or another in the comparison, offers the best combination of price, fit, and shipping, then tracks it through delivery and return.
How the Ferguson connection works
Ferguson’s distributor systems support catalog and order exchange, which is where ProPay checks availability for water heater and plumbing parts.
Where Ferguson doesn’t expose an ordering interface ProPay can call directly, a Forward Deployed Engineer builds the connection during deployment so Ferguson stays in the supplier comparison without manual lookup.
What stays with Ferguson
Ferguson’s own inventory, pricing, and fulfillment logistics stay exactly where Ferguson manages them. ProPay doesn’t change how Ferguson stocks or ships parts, it changes how often Ferguson gets found as the best option for a given part.
Across existing parts operations, ProPay identifies roughly 12.6 percent procurement overspend against optimal supplier routing, comparisons that include Ferguson alongside every other supplier in the network.
Throughput and data handling
Manual parts sourcing runs about 6 orders per agent hour; with ProPay comparing suppliers including Ferguson automatically, that reaches 60. Order cycle time drops from 9 to 20 days down to under 10.
The comparison against Ferguson runs on a company-specific ProPay instance, one client’s sourcing and pricing data are never accessible to another. ProPay is SOC 2 compliant, with both Type I and Type II audits complete.
Deploying the integration
A dedicated Forward Deployed Engineer sets up the Ferguson connection alongside your existing supplier relationships, so Ferguson is compared on equal footing with every other distributor in your network from day one.
Frequently asked questions about ProPay and Ferguson
Does ProPay replace Ferguson?
No. Ferguson continues to stock, price, and ship parts exactly as it does today; ProPay decides when Ferguson is the best source for a given part and places the order.
How does ProPay connect to Ferguson?
Ferguson’s distributor systems support catalog and order exchange, which is where ProPay checks availability for water heater and plumbing parts. Where no ordering interface exists, a Forward Deployed Engineer builds the connector during deployment.
Does ProPay only use Ferguson?
No. Ferguson is one of multiple suppliers ProPay compares in real time for every part search, alongside price, fit, and shipping from the rest of your supplier network.
