Encompass
Parts and accessories distributor for appliance and electronics repair
Polygrade integrates with Encompass, a parts distributor. Encompass is a distributor of appliance parts and accessories serving independent repair technicians and service companies. Polygrade compares Encompass against other suppliers in real time when a claim needs a part.
Encompass is a distributor of appliance parts and accessories serving independent repair technicians and service companies. Polygrade treats Encompass as one supplier in a real-time sourcing decision, not a system to read a claim from, Encompass doesn’t hold claim data, it holds parts.
What Polygrade does with Encompass
When a claim needs a part, Polygrade identifies the exact part required from technician notes and homeowner symptom detail, then searches across suppliers including Encompass to compare part catalog listings and order fulfillment status.
What Polygrade knows to search for at Encompass comes from the homeowner’s own SMS thread, model and serial numbers, photos, and symptom detail collected in a triage conversation with an 80 to 83 percent response rate, not a technician’s guess after the fact.
Polygrade validates fit against the specific appliance model before ordering, places the order with whichever supplier, Encompass or another in the comparison, offers the best combination of price, fit, and shipping, then tracks it through delivery and return.
How the Encompass connection works
Encompass’s ordering platform supports catalog and order status exchange, which is where Polygrade checks availability and places orders.
Where Encompass doesn’t expose an ordering interface Polygrade can call directly, a Forward Deployed Engineer builds the connection during deployment so Encompass stays in the supplier comparison without manual lookup.
What stays with Encompass
Encompass’s own inventory, pricing, and fulfillment logistics stay exactly where Encompass manages them. Polygrade doesn’t change how Encompass stocks or ships parts, it changes how often Encompass gets found as the best option for a given part.
Across existing parts operations, Polygrade identifies roughly 12.6 percent procurement overspend against optimal supplier routing, comparisons that include Encompass alongside every other supplier in the network.
Throughput and data handling
Manual parts sourcing runs about 6 orders per agent hour; with Polygrade comparing suppliers including Encompass automatically, that reaches 60. Order cycle time drops from 9 to 20 days down to under 10.
The comparison against Encompass runs on a company-specific Polygrade instance, one client’s sourcing and pricing data are never accessible to another. Polygrade is SOC 2 compliant, with both Type I and Type II audits complete.
Deploying the integration
A dedicated Forward Deployed Engineer sets up the Encompass connection alongside your existing supplier relationships, so Encompass is compared on equal footing with every other distributor in your network from day one.
Frequently asked questions about Polygrade and Encompass
Does Polygrade replace Encompass?
No. Encompass continues to stock, price, and ship parts exactly as it does today; Polygrade decides when Encompass is the best source for a given part and places the order.
How does Polygrade connect to Encompass?
Encompass’s ordering platform supports catalog and order status exchange, which is where Polygrade checks availability and places orders. Where no ordering interface exists, a Forward Deployed Engineer builds the connector during deployment.
Does Polygrade only use Encompass?
No. Encompass is one of multiple suppliers Polygrade compares in real time for every part search, alongside price, fit, and shipping from the rest of your supplier network.
